fbpx

Do You Know Your WHY?

There is a story about a man who appears to be going somewhere very important, riding with speed. A friend asks, “Where are you going?” The man replies, “I don’t know. Ask the car!” This seems to be the case for many people in the workplace today– fast paced movements at work, with no idea …

Do You Know Your WHY?Read More »

Puleeze…it’s supposed to be a service economy, where is the service?

A recent article in The Guardian which says, “Poor customer service is killing businesses in Nigeria”? What do you think? This is very obvious in the airline business – every flight seems to be late! The other day, the exit door of an aircraft fell off while taxiing to the Nnamdi Azikiwe International Airport (NAIA), …

Puleeze…it’s supposed to be a service economy, where is the service?Read More »