Service quality

Today’s customers have high expectations and increasingly choosy of whom they buy from. Their loyalty is determined by the quality of service they receive.
In this category, I show you all service delivery and customer-centric related blogposts. 

Puleeze…it’s supposed to be a service economy, where is the service?

A recent article in The Guardian which says, “Poor customer service is killing businesses in Nigeria”? What do you think? This is very obvious in the airline business – every flight seems to be late! The other day, the exit door of an aircraft fell off while taxiing to the Nnamdi Azikiwe International Airport (NAIA), …

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