Your Service Delivery Model "SDM“ - DONE!
- without a pack of expensive consultants.
A Complete Guide
meaningful service charter & standards
This sets the tone for all staff to follow, as well as guide customers business decisions
engaged & motivated
Recognize service achievers
effective COMPLAINTS MGT & SERVICE RECOVERY SYSTEMS
Complaints are assets. Setup a complaints mgt system to handle complaints in a professional manner
Continuous process improvements
“Best” is only a moment in time! Design improvement events for continuous processes improvement, deliberately
employees responsive to customers' requirements
What gets measured gets done!
Staff well responsive to customer service, as you measure and manage from service measurement dashboard.
Your sdm done!
more customers & revenue
Look amazing – your service delivery operating model is up & running! Customers love it and your staff are proud of it… customers keep returning over and again